Why do you have to turn off find my iphone for repair

Q: Why do they ask you to turn off Find My iPhone?

The reason behind turning off Find My iPhone” tool is a feature called Activation Lock. Its purpose is to prevent a potential thief from reseting the stolen device to factory settings and being able to use it.

Table of Contents Show

Method One: Disable from Browser
Method TWO: DISABLE FROM THE ‘FIND MY’ APP
Method THREE: Disable from Device
On iPhone or iPad
Apple Watches
Why does Apple require Find My iPhone to be turned off when only repairing the back glass of the phone?
Why do they ask you to turn off Find My iPhone?
Do you have to turn off Find My iPhone to replace a screen?

Click here for video tutorial.
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For your security, FindMy must be disabled before we can proceed with any repairs on your Apple device. Please follow the instructions on how to disable FindMy on your Apple device.

Method One: Disable from Browser

1) Go to https://www.icloud.com on a different device than the one you are repairing.

2) Sign in using your Apple ID. If you forgot your Apple ID, please visit the link here.

Note: You can bypass two-factor identification by clicking the shortcut button shown below.

3) Click on the "Find My" icon.

4) Click on the drop-down menu and click on the device that you want to disable 'Find My' on.

IMPORTANT: Your device must be turned off, otherwise it will not be removable.

5) Click on the drop-down menu again and click on the (X) next to the device. This will disable 'Find My' on the device.

Do not erase or remove the device from the account.

Method TWO: DISABLE FROM THE ‘FIND MY’ APP

1) Open the Find My app on your device.

2) Tap on the “Devices” tab within the app.
3) Swipe over the device you would like to remove and click on the red trash icon to remove the device.

Method THREE: Disable from Device

On iPhone or iPad

1) Open settings

Tap on your Apple ID (highlighted below).

2) Tap the 'Find My' Icon.

3) Tap on "Find My iPhone"
4) Toggle "Find My iPhone" off. You will prompted to enter your Apple ID and password.

On Mac

1) Open System Preferences.

2) Click on iCloud.

3) Scroll down to 'Find My Mac' and toggle off.
You will be prompted to enter your Apple ID and password.

Apple Watches

1) With your Apple Watch and iPhone close together, open the watch app on your iPhone.

2) Tap the 'My Watch' tab and then tap 'All Watches' at the top of the screen.

3) Tap the info button next to your Apple Watch.

4) Tap Unpair Apple Watch. For cellular models of Apple Watch, tap Remove [Carrier] Plan.
5) Enter your Apple ID password and tap again to confirm.

Why does Apple require Find My iPhone to be turned off when only repairing the back glass of the phone?

Answer: A: Because the particular employees who handle the repair may not be able or allowed to bypass the lock, and it may be necessary to replace the unit.

Why do they ask you to turn off Find My iPhone?

The reason behind turning off “Find My iPhone” tool is a feature called Activation Lock. Its purpose is to prevent a potential thief from reseting the stolen device to factory settings and being able to use it.

Do you have to turn off Find My iPhone to replace a screen?

You need to turn off Find My iPhone when you are having Asurion repair or replace it. Turning off Find My iPhone is a requirement of your insurance program and the claim process, and we may charge you a substantial fee if you don't turn it off.