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Last Updated: March 17, 2021  We offer many secure and convenient online services, where you can:
Although you can do most of your business with us online, we know that service channel isn’t right for everyone. You can still count on us by phone. If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you. If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible. Tags: COVID-19, online services See Comments About the Author
This is an archival or historical document and may not reflect current policies or procedures.
Download this dataset (Updated March 12, 2018) This dataset contains data for fiscal years 2005 - 2015 and is currently available in the following formats: CSV | XLSX BackgroundSocial Security delivers a broad range of services online at socialsecurity.gov and through a nationwide network of over 1,400 offices that include regional offices, field offices, card centers, teleservice centers, processing centers, hearing offices, the Appeals Council, and our State and territorial partners, the Disability Determination Services. The Social Security Administration (SSA) is headed by a Commissioner and has a staff of almost 60,000 employees. SSA's central office is located in Baltimore, Maryland. The field organization, which is decentralized to provide services at the local level, includes 10 regional offices, 6 processing centers, and approximately 1,230 field offices. The field office is the community-based Social Security office for conducting business with SSA. To find a local field office, go to: Social Security Office Locator. Although not required, we encourage individuals who wish to file a claim for benefits (e.g., retirement or disability) in person at a field office to make an appointment. To make an appointment, you can call us toll-free at 1-800-772-1213. This dataset provided yearly, national level data for the percentage of field office claims appointments scheduled within 21 days. SSA used this data to monitor our field office service delivery. Dataset Index
Agency Program DescriptionMost people can file for retirement benefits and transact other business with us online. Our goal is to increase the use of our retirement and other online services. However, we will continue our commitment to provide options for those people who want to access our services in ways that are more traditional such as by telephone, in person at a Social Security office, or by mail. Our more than 1,200 local field offices provide community-based access to Social Security information and services. For more information about the agency and how it is organized, go to: About the SSA. Back to Index Dataset DescriptionThis dataset provides yearly data at the national level for federal fiscal years 2005 to 2015. Back to Index Data Collection DescriptionWe have used a number of systems to manage appointments we make with the public. Some of these systems have already been retired. The most recent information came from the Appointment System Management Information (ASMI) database. Effective with FY 2016 we changed the way we record information. Back to Index Data DictionaryFiscal Year (FY): The 12-month period from October 1st through September 30th. Percent: The percentage of field office claims appointments scheduled within 21 days. Back to Index How do I contact my local SSA office?Before you call:
You can find the phone number for your local office by using our Office Locator. You can call our National 800 Number at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday.
Are Social Security offices open for walk ins?Social Security Administration to Resume In-Person Services at Local Social Security Offices. I am pleased to announce that local Social Security offices will restore in-person services, including for people without an appointment, on April 7, 2022.
How do I schedule an appointment with Social Security?If you do need an appointment you can schedule, reschedule, or cancel an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 8:00 am – 7:00 pm, Monday through Friday or contacting your local Social Security office.
Can I call my local Social Security office with questions?CONTACTING SOCIAL SECURITY
We are available to assist you by telephone, mail, or at www.ssa.gov/agency/contact/ through the internet. Our toll-free number is 1-800-772-1213. Teleservice representatives are on duty to answer your calls between 8:00 a.m. and 7:00 p.m. Monday through Friday.
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