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5 Star Rating Verified CustomerFriendly staff. Great customer service. Process was easy and painless. I got the terms I wanted for my loan. Loan officer was knowledgeable and kind. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union September 26, 2022 • @HughesFCU Hi Shane. We’re happy to hear we were able to help you secure a loan with terms that work for your financial goals! As a member-owned financial institution, we exist to serve you. Thanks for sharing your experience with us. Comment cblazer07 July 8, 2022 • @cblazer07 1 Star Rating Verified CustomerI am so disappointed in their customer service. I traded in my car and now their harassing me because they haven't received payoff (sent by mail). They keep threatening and me have locked my accounts including my minor sons account. I have been spoken to as though I'm a child and insignificant. Also their checking plus is bs it really doesn't give you an extra benefits and you have to pay for it. My opinion find a different bank. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union July 13, 2022 • @HughesFCU Hi Cblazer07. We’re very sorry to hear about your experience. We always strive to deliver outstanding service and apologize if that was not the case here. Our members are always our top priority and we never like to hear about experiences like this. We’d like the opportunity to learn more about this matter. Please send us a message with more information by visiting HughesFCU.org/Contact and we’d be happy to investigate further. Thank you for sharing your experience with us. Comment William July 4, 2022 • @oops0703 5 Star Rating Verified CustomerThey gave me a good interest rate and it was a smooth transition.I hope to use them again on my next car purchase and hopefully I can get a better interest rate. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union July 5, 2022 • @HughesFCU Hi William. Thank you for taking the time to leave us a review! We take pride in the credit union difference of “not-for-profit, not for charity but for service” philosophy. Thanks to that difference and to members like you, we’re able to give back to our community through better rates and fewer fees. Thank you for being a Hughes member and for letting us know how we’re doing. Comment Chaistain July 3, 2022 • @chaistaingharper 5 Star Rating Verified CustomerAmazing service. Never an issue. Always willing to help. Ease of use. Great experience. Payment always on time. Great interest rates. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union July 5, 2022 • @HughesFCU Hi Chaistain. Thank you so much for taking the time to share your experience with us! We’re always happy to hear from our members and even happier to hear we were able to deliver outstanding service with great products and services to help make a difference in our members’ financial life. We’ll be sure to keep it up! Thank you for being a Hughes member. Comment brackmorgan112 June 30, 2022 • @brackmorgan112 1 Star Rating Verified CustomerWorst bank I've ever dealt with. I was paying my truck payment through the automated system, and started receiving late charges and bills that I had already paid. I finally called and they told me the automated system wasn't paying them even though it was always confirmed when I made payments. Tried to setup direct payment, and it was almost impossible on their website. I even had trouble with someone on the phone directing me. She also stated that even though I finally have direct payment setup, have to check it regularly to make sure it's paying my bill. Awful, awful bank. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union July 5, 2022 • @HughesFCU Hi Brack. We’re sorry to hear you had some issues with the auto-pay system. We do our best to ensure the process is simple and convenient so we apologize if this was not the case. We do offer several payment options which you can learn more about by visiting Hughesfcu.org/make-a-payment. We’d like the opportunity to learn more about your experience so that we can help resolve any issues. Please send a secure message with more information by visiting HughesFCU.org/Contact. Thank you for taking the time to provide us with some feedback. Comment Matthew June 26, 2022 • @mjp_80 1 Star Rating ***Not Friendly Towards Educated individuals with student loans*** They don’t know how to handle people with large student loan debts and frankly you can try and explain Income Based Repayment (As I did) and they ignore you and send you a decline letter. Capitalone is much more understanding towards people with large student loans! Don’t bother taking a hard inquiry hit by applying with Hughes. Capitalone cut my Toyota interest in half and to them I’m grateful. Side note - I have zero other debts, I even own outright my hud home I fixed up. It was only the SL. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union June 28, 2022 • @HughesFCU Hi Matthew. We’re very sorry to hear about your loan experience. As a local, member-owned financial institution, we always aim to make a positive difference in our members’ lives by providing outstanding products and services. We apologize if we may have fallen short of expectations. We’d like the opportunity to learn more. Please send us a message with more information by visiting HughesFCU.org/Contact. Comment Scott Huber June 23, 2022 • @mralarming1 1 Star Rating I've had a car loan that was refinanced away from Chrysler Capital to HFCU. During that time, I have *never* once been late. Fast forward to these difficult times we're all trying to survive in I found myself in need of some extra funds to help offset some bills and was told I could use the equity in that loan to refinance and get some cash out. OK, I thought, this may be a viable solution, so I applied. A few days later I get a rejection notice that they wouldn't do it because of issues on my credit report that frankly have been there since before I refinanced with them, and that money would've been used to pay those things off. I really can't fathom their decision in this, but ultimately it is what it is. When I'm done paying this loan off I will *never* look to them for any financial needs ever again. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union June 24, 2022 • @HughesFCU Hi Scott. We’re very sorry to hear about this. We value our members and we’d like the opportunity to learn more so that we may investigate this matter further and help resolve any issues. Please send us a secure message with more information by visiting HughesFCU.org/Contact. We look forward to the opportunity to assist. Comment Justin Stanley April 19, 2022 • @jstanley0723 1 Star Rating I previously had an auto loan with Wells Fargo and refinanced with Hughes. I worked with about 3 different agents throughout the refinance process. I could never get anyone consistent to work on my loan throughout the process. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union April 25, 2022 • @HughesFCU Hi Justin. We’re very sorry to hear about your car refinancing experience but we appreciate you bringing this matter to our attention. We set a high standard for ourselves when it comes to service and transparency, and we’re so sorry to hear this was not met in your interaction with us. We’d like to learn more so that we can investigate this issue further. Please send us a secure message with more information by visiting HughesFCU.org/Contact and a Hughes representative will be happy to assist. Comment savannahpink001 March 3, 2022 • @savannahpink001 1 Star Rating I worked with Manny Urquidez and Alejandrina Annerino and they both were a nightmare to work with! I've been in banking for almost ten years and would never treat a customer like this! They ignore emails and they are never on the same page so it makes working with this credit union horrible! Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union March 3, 2022 • @HughesFCU Hi Savannah. We’re very sorry to hear about this. We value our members tremendously and ensuring our members receive outstanding member service is very important to us. We sincerely apologize for any inconvenience. We’d like to learn more to help. Please send us a secure message with more information by visiting HughesFCU.org/Contact. We look forward to the opportunity to assist. Comment Fernando February 9, 2022 • @fgeorge13 5 Star Rating Verified CustomerMy experience has been good thus far. The app is easy to use and I hope to use more of their products in the future. Their Representatives are friendly and very helpful. Product: Hughes Federal Credit Union Car Loans Comment Hughes Federal Credit Union March 4, 2022 • @HughesFCU Hi Fernando. Thanks for taking the time to leave us a review! We’re happy to hear our mobile app has made your banking experience easier. As a member-owned financial institution, we exist to serve you! Thank you again for sharing your experience with us. If there’s anything we can assist you with, please don’t hesitate to reach out. We’re always at your service. Comment Review Hughes Federal Credit Union Car Loans Get answers to your questions about Hughes Federal Credit Union Car Loans below. For more general questions, visit our Answers section. Hughes Federal Credit Union Car Loans >We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences. Ad Disclosure: Certain offers that appear on this site originate from paying advertisers, and this will be noted on an offer’s details page using the designation "Sponsored", where applicable. Advertising may impact how and where products appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products. Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by any issuer. How do I find my Hughes credit union member number?Visit one of our branches and show valid government-issued identification. Request the information by calling our Member Contact Center at 520-794-8341.
How do I close my Hughes Federal Credit Union account?Come into a branch together and a Member Services Representative can assist you. Be sure to bring two forms of ID, one being a government issued ID such as a U.S. driver's license. Call 520-794-8341 and request that the form be mailed to you.
What credit bureau does Hughes credit union use?CreditSmart pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion.
Is Hughes Federal Credit Union insured?As a federal credit union, we are insured by the National Credit Union Administration (NCUA), a federal government agency. Your savings are insured up to $250,000 by the NCUA.
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