Kaiser permanente customer service phone number california

Kaiser Permanente Phone Numbers and Emails

Toll-Free Number:

Customer Service:

  • (800) 443-0815

    California | Medicare members

  • (800) 757-7585

    California | Membership ( 中文 )

  • (800) 788-0616

    California | Membership (Español)

  • (800) 788-0710

    California | Point-of-Service, PPO, and Out-of-Area Indemnity members

  • (951) 268-3900

    Care while traveling

  • (800) 632-9700

    Colorado | Membership

  • (844) 837-6884

    Financial Statements | Mountain Colorado

  • (404) 261-2590

    Georgia | Bridge Program

  • (855) 364-3185

    Georgia | Dual Choice PPO and Multichoice members

  • (800) 232-4404

    Georgia | Medicare members

  • (888) 865-5813

    Georgia | Membership

  • (800) 805-2739

    Hawaii | Medicare members

  • (800) 966-5955

    Hawaii | Membership

  • (888) 777-5536

    Maryland / Virginia / Washington, D.C.Oregon | Medicare members

  • (800) 777-7902

    Maryland / Virginia / Washington, D.C.Oregon | Membership

  • (301) 468-6000

    Membership

  • (866) 616-0047

    Oregon / SW Washington | Added Choice, PPO Plus, Dual Choice PPO

  • (877) 221-8221

    Oregon / SW Washington | Medicare members

  • (800) 813-2000

    Oregon / SW Washington | Membership

  • (888) 901-4600

    Washington | Medicare members

  • (800) 476-2167

    Washington | Medicare members

  • (888) 901-4636

    Washington | Membership

  • (888) 844-4607

    Washington | New member welcome support

  • (206) 630-0029

    Washington | New member welcome support

Kaiser Permanente Emails:

Customer Service

Events/ Guest Relations

Kaiser Permanente Colorado | Event sponsorship inquiries

General Info

Georgia | Bridge Program, Georgia | Grants, Kaiser Permanente Colorado | Medical Financial Assistance Program, Kaiser Permanente Colorado| Community health programming and grantmaking inquiries

Legal

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Kaiser Permanente Contact Information

Corporate Office Address:

Kaiser Permanente

1 Kaiser Plaza,

Oakland, California 94612

United States

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Kaiser Permanente Rating Based on 292 Reviews

Rating details

1.7 more details

Product or Service Quality

Diversity of Products or Services

Rating Details

Product or Service Quality

Diversity of Products or Services

Insurance Plans Acceptance

Exchange, Refund and Cancellation Policy

Discounts and Special Offers

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Rating stats

Rating trend

Summary of Kaiser Permanente Customer Service Calls

241 TOTAL
CALLS

09:29 AVG CALL
DURATION

16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kaiser Permanente Customer Service?

Payments and Charges Question:

  • 10d ago “Billing issues”
  • 23d ago “Billing”
  • 1M ago “Bill question”

Request for Information Question:

  • 2M ago “Appointment”
  • 3M ago “Plan questions.”
  • 3M ago “Question on member benefits”

Cards Question:

  • 4d ago “For PIN number”
  • 2M ago “Need new card”
  • 2M ago “I lost my member ID card .i need a replace it.”

Product/ Service Question:

  • 6d ago “Membership”
  • 3M ago “Travel support in need of lab work in Coos Bay, Oregon”
  • 5M ago “App is not working”

Staff Question:

  • 2M ago “Customer service”
  • 3M ago “Service now account expired”
  • 1Y ago “Member services”

Return/ Replace Question:

  • 1M ago “Changing doctors”
  • 8M ago “Change appt.”

Activation/ Cancellation Question:

  • 1Y ago “Cancel insurance”
  • 1Y ago “Cancel my appointment”

Account Question:

  • 1Y ago “Password”
  • 1Y ago “Account”

Other Question:

  • 6d ago “Pregunta”
  • 8d ago “MSA program”
  • 13d ago “Busco ayuda cómo ser miembro de Kaiser permanente”

About

Kaiser Permanente Pros and Cons

Pros: Doctor, Website, Some of the nurses are nice, Fulfilled prescription, All medical treatment under one roof

Cons: Customer service, Lack of care, Rising costs and bad service, Not taking care of patients correctly, No good answers

Summary

The company was started by Sidney R. Garfield as a small hospital, located not far away from a small town called Desert Center. At the present time the company is one of the most recognized health institutions in the country. It offers a wide range of health plans, provides member discount programs.

Kaiser Permanente also offers pharmacy and appointment center services online. The company operates in states of South and North Carolina, Colorado, Georgia, Hawaii, Maryland, Virginia, Washington, and Ohio. On the web site of the company the customers may look up prescription and nonprescription drugs, herbs, vitamins, and other dietary supplements, as well as the instructions on how to use them, interactions, side effects, and more.

Kaiser permanente customer service phone number california

Kaiser Permanente is ranked 139 out of 1208 in Insurance category

Payment Methods

Kaiser permanente customer service phone number california

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Kaiser permanente customer service phone number california

Kaiser permanente customer service phone number california

Kaiser permanente customer service phone number california

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What is the group number for Kaiser Permanente California?

Kaiser Permanente HMO (California) - Group #7145 (Northern CA), Group #230178 (Southern CA)

How do I get a Kaiser number in Southern California?

To connect with the care you need, talk to your doctor or call us 24/7 at 1-833-574-2273 (TTY 711).

How do I get a replacement Kaiser card in California?

Call Member Services immediately if your ID is lost, stolen, or needs to be replaced. To use your digital membership card, tap the card icon at the bottom of the Kaiser Permanente mobile app dashboard.

Is Kaiser only in California?

Kaiser Permanente service areas include all or parts of: • California • Colorado • Georgia • Hawaii • Maryland • Oregon • Virginia • Washington • Washington, D.C. As a Kaiser Permanente member, you're covered for emergency and urgent care anywhere in the world.