Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Show Description
Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Required Education: High School Diploma or equivalent Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Work hours: 8:30 to 5:00 CST Mon-Fri We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity StatementBlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. Skip to main content LinkedIn
This job is no longer available, but here are similar jobs you might like. You've viewed all jobs for this search What do customer service advocates do?The proper definition of a customer advocate is this: Customer advocate: Person or function entrusted by the management of a firm to study the needs of its customers, and help the firm in satisfying them in a timely and cost effective manner.
What are the skills of a customer advocate?However, here are some common tasks they perform:. Examine current customer service policies. ... . Conduct customer research. ... . Perform competitor research. ... . Write reports and business plans based on research. ... . Advocate for the customer in leadership meetings. ... . Ensure customer service team follows procedures.. What is a customer advocacy specialist?A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits.
How do I become a customer service advocate?The primary qualifications for getting a job as a customer advocate include a bachelor's degree in an industry-related field and some experience in a customer service environment. Employers occasionally prefer applicants who have a degree in public administration or law, so these are also viable career paths.
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