Contact UsIf you have a question about your closed and terminated Chase Canada credit card, please contact us: Show By TelephoneCanada and U.S.: 1-888-795-0568 (English and French) By MailJPMorgan Chase Bank, N.A. Attn: Chase Customer Services - Canada P.O. Box 17233 Wilmington, DE 19850-7233 Complaint-Handling ProceduresIntroduction These Complaint-Handling Procedures have been developed to address complaints made to JPMorgan Chase Bank, N.A., Toronto Branch and J.P. Morgan Bank Canada (collectively, JPM Canada). JPM Canada is committed to complying with all applicable laws and regulatory requirements and offering excellent customer experience. Process for Complaints Step 1: If you are not satisfied with a product or service that we offer or provide or the manner in which we do it, please notify your main contact at JPM Canada as soon as the problem arises, by phone or email. You may also contact us as follows: - Mail: Chase Card Services Executive Office - Fax: 1-847-787-5509 Once we receive your complaint, we will provide you with a written acknowledgment of receipt, together with a copy of these Procedures. Step 2: If you are not satisfied with the response offered to you by your first point of contact at JPM Canada, you can ask that person to elevate your complaint to a Complaints Officer at JPM Canada. Your complaint will also be sent to a Complaints Officer at JPM Canada if your first point of contact is unable to respond within 14 days. Step 3: If your complaint has not been resolved to your satisfaction after following steps 1 and 2 of this complaint process, you may ask the Complaints Officer at JPM to elevate your complaint to JPM Canada’s Chief Complaints Officer. Step 4: If you are not satisfied with our decision or 56 days have passed since we received your complaint and we have not issued a decision, you may refer your complaint to the Ombudsman for Banking Services and Investments (OBSI), an independent body appointed to resolve disputes between financial institutions and their clients, at: Ombudsman for Banking Services and Investments 20 Queen Street West, Suite 2400, P.O. Box 8 If you refer your complaint to OBSI, we will provide OBSI with a copy of the relevant information relating to your complaint after OBSI notifies us that it has received the complaint. ** Financial Consumer Agency of Canada (FCAC) The FCAC supervises all federal financial institutions, including JPM Canada, to ensure compliance with federal consumer protection laws and with industry voluntary codes of conduct. You may contact the FCAC as follows: - Mail: Website:
www.fcac-acfc.gc.ca ** Office of the Privacy Commissioner of Canada If you have a complaint about possible mishandling of your personal information, you have the right to raise that complaint at any time with the Office of the Privacy Commissioner of Canada. - Mail: Telephone: 1-800-282-1376 ** JPMC Office of the Ombudsman The JPMC Office of the Ombudsman independently reviews and investigates complaints made by customers that remain unresolved after going through the complaint process with Chase. The JPMC Ombudsman acts as an independent mediator and makes recommendations to the customer and/or Chase to achieve a resolution that is fair to both parties. Annual Reports 2021 Annual Report pdf ** The external agency may change their contact information, including mailing address, telephone, website and/or email. “Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co. Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved. J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states. "Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking account. Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC. How do I talk to a live person at Chase?Need help with your account? Sign in to chase.com and send us a secure message; or call 1-800-935-9935.
Does Chase have 24/7 customer service?Available Monday – Friday: 7 AM – 11 PM ET and Saturday – Sunday: 10 AM – 7 PM ET.
What is the Chase credit card customer service number?1 (800) 432-3117Chase Bank / Credit card supportnull
How do I speak to a Chase representative after hours?Yes, Chase Bank does have 24-hour credit card customer service. To get in touch with them, call (800) 945-2000 or the number on the back of your card.
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