Amazon prime not working on vizio tv

So, I got this email last night...

"Amazon will no longer be supporting the Prime Video app on your VIZIO Smart TV with VIZIO Internet Apps (V.I.A.) as of September 26, 2019. We are continually upgrading our service and this occasionally means we can no longer support certain device models.

"To help you to continue streaming your favorite content, we’re offering you a $25 discount off MSRP towards select Fire TV devices which will allow you to continue to stream your favorites from Prime Video. To redeem, add a Fire TV Stick, Fire TV Stick 4K, or Fire TV Cube to your cart and enter the below promo code at checkout. This offer ends on November 1, 2019."

Not sure exactly which TVs this affects, but mine is a 2018 Model (E43-F1), so it is not like they are just discontinuing support on old models.

Worth noting that Sept 26th is also the same day they are premiering 4k for their Thursday Night NFL broadcast...I suspect the two are related.

Update: Prime Videos is still working on my TV...so I am wondering why I even got this e-mail.

Prime Video supports Vizio Smart TV, which means you can use the prime video on Vizio Smart TV.

Now the question is, how? In this post, I am going to tell you how you can use Amazon Prime Video on Vizio Smart TV.

Vizio Smart TV comes with preinstalled popular streaming platforms like Prime Video, Netflix, etc.

So you just need to go to your apps section -> open Prime Video -> enter the login details.

Prime Video in Vizio SmartCast TV

  • Go to the Apps section on your TV
  • Look for Prime Video, as it comes preinstalled
  • Tap on the app
  • Enter the login details
  • Enjoy

This is the most simple way to run Prime Video on Vizio Smart TV.

Prime Video in Older Vizio Smart TV

In the older Vizio Smart TV, Prime Video doesn’t come preinstalled, so you have to install it manually.

  • Tap the “V” button on your remote to visit the apps menu
  • Search for Prime Video
  • Select the app
  • Tap and hold the ok button till it finishes the installation
  • Open Prime Video
  • Enter log in details
  • enjoy

Other Ways To Play Prime Video On Vizio Smart TV

Cast Prime Video to your Vizio Smart TV

  • Connect your phone and tv with the same internet (wifi) network
  • Open prime video on your smartphone
  • Play the video
  • Tap on the Chromecast cast icon on the video playing screen
  • Choose your TV
  • Enjoy

Use HDMI Cable & Laptop.

  • Choose your TV to the HDMI
  • Connect your TV with your Laptop by using the HDMI cable
  • Play the prime video on Laptop
  • Enjoy

What If Prime Video Is Not Working On Vizio Smart TV

  • Unplug the power cord of your tv, and plug it again after one minute
  • Restart your TV
  • Check update for your TV
  • Ensure you have a properly working internet connection
  • Uninstall and reinstall the Prime Video app
  • Contact the Prime Video Support

Like This Post? Checkout More

  • How To Change Video Quality Settings In Prime Video
  • How To Fix If Amazon Prime Video Subtitles Is Not Working
  • How To Fix If Amazon Prime Video Is Not Working On Samsung Smart Tv
  • How To Fix If Prime Video Is Not Working On Roku

Rahul Choudhary

A Digital Marketer by profession and a passionate traveller. Technology has been always my first interest, so I consistently look for new updates in tech to explore, and also has expertise in WordPress.

Blog

Status Not open for further replies.

Aug 23, 2018 2 0 10 0

  • #1

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Aug 11, 2018 252 0 860 159

  • #2

It is possible a TV app issue. Try to clear cache and data for Amazon Video then reboot the app.

Sep 22, 2018 1 0 10 0

  • #3

In Canada, with a VIZIo, do a factory reset on the TV, then in the setup choose USA as your location, not Canada, then time zone etc. This opens up all kinds of APPS, including Amazon Prime and HULO etc.

Sep 24, 2018 2 0 10 0

  • #4

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Sep 24, 2018 2 0 10 0

  • #5

I've had the same exact problem. I used Amazon all the time as well as iheart directly from the remote. Only Netflix works now. I did a factory reset with no change. Frustrating.

Oct 7, 2018 1 0 10 0

  • #6

Same problem here. Just bought the tv too!

Oct 27, 2018 1 0 10 0

  • #7

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

Nov 13, 2018 1 0 10 0

  • #8

JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.[/quotemsg]

Nov 18, 2018 2 0 10 0

  • #9

JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

[/quotemsg]

Nov 18, 2018 2 0 10 0

  • #10

Thank you!! Amazon booted right up If power is off!!

Nov 20, 2018 1 0 10 0

  • #11

Thank you!! Amazon booted right up If power is off!!

Worked for me too! Yay!!

Nov 22, 2018 1 0 10 0

  • #12

Here is what I did a moment ago. I disconnected and reconnected the power of the TV. Then removed and reinstalled the battery in the remote. Then everything was back to normal.

Dec 3, 2018 1 0 10 0

  • #13

It wasn't working for me either, but if you go to the app store and load Amazon the button will start working again

Dec 13, 2018 2 0 10 0

  • #14

JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

[/quotemsg]

Dec 13, 2018 2 0 10 0

  • #15

Thanks, all i had to do was use the tv remote to shutoff and then press the amazon app button to start up my Tv and its working again.

Dec 15, 2018 1 0 10 0

  • #16

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

YES!!!! Something finally worked! How simple!! Turn the TV off, then press the Amazon (or Prime) button and it turns the TV on and sends you straight to Amazon! This has been driving me batty for at least two years and I've googled for the answer so many times and this is the first one that has worked. THANK YOU!

Dec 16, 2018 1 0 10 0

  • #17

It is possible a TV app issue. Try to clear cache and data for Amazon Video then reboot the app.

I had the same issue. I had to reset my factory settings, go to my apps, click on Amazon App and get the app to recognize my TV. Once all completed, I could then use the amazon button on the remote.

Status Not open for further replies.

Thread starterSimilar threadsForumRepliesDate
J Solved! Amazon video stopped working on Samsung Streaming Video & TVs 6 Jan 28, 2019
T Amazon prime video Streaming Video & TVs 1 Jan 27, 2019
R How to Ensure Better Streaming Quality on the Amazon Fire Stick Streaming Video & TVs 0 Jan 8, 2019
R How to Disable Auto - Play in Fire TV Streaming Video & TVs 0 Nov 16, 2018
J Solved! Amazon Prime Video App Is Different on TV Streaming Video & TVs 4 Nov 4, 2018
G Amazon prime not streaming on SAMSON 65 UHD SMART LED TV 65NU7100 Streaming Video & TVs 1 Aug 6, 2018
D Watch Prime Video on TV Streaming Video & TVs 3 Jul 29, 2018
B Solved! Amazon prime froze up in the middle of a show and remains that way Streaming Video & TVs 1 Jul 27, 2018
K Amazon Fire TV and sound system Streaming Video & TVs 3 Jul 23, 2018
B How to find where I enter vizio code on my Amazon account Streaming Video & TVs 1 Jul 2, 2018
S Trying to login Amazon Video on my Samsung TV. Failed Streaming Video & TVs 4 Apr 15, 2018
J Amazon Prime Video and Samsung UN55D6500VFXZA Streaming Video & TVs 1 Feb 25, 2018
A How do I add the amazon prime app to my BDPS 3700 now thT it’s available in Canada or can I Streaming Video & TVs 2 Jan 10, 2018
D cant get amazon video on my LG smart TV Streaming Video & TVs 13 Jan 2, 2018
A Amazon prime video stopped working Streaming Video & TVs 2 Dec 16, 2017
J vizio "smart tv" (NOT really), will stream amazon prime videos fine, but if it says I own this video it means it is an HBO on Streaming Video & TVs 2 Oct 21, 2017
K EAKI HDMI AUDIO-VIDEO Converter Connected To PS4 Slim Streaming Video & TVs 4 Feb 18, 2017
P streaming from Amazon Prime and Netflix get red screen when video starts. Streaming Video & TVs 1 Jan 7, 2017
C Blank Screen when installing Amazon Video Streaming Video & TVs 2 Dec 21, 2016
Amazon prime not working on vizio tv
Amazon Working on New Video Game Technology Streaming Video & TVs 20 Jun 17, 2010

  • Advertising
  • Cookies Policies
  • Privacy
  • Term & Conditions
  • Topics