(800) 934-6489 Xfinity Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(866) 366-5756
Wi-Fi Service Termination
(855) 709-1197
Accessibility:
(855) 270-0379
Support Center For Customers With Disabilities
Xfinity Emails:
Business Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails
Xfinity Contact Information
Corporate Office Address:
Comcast Cable Communications Management, LLC
One Comcast Center
Philadelphia, Pennsylvania 19103
United States
Other Info (opening hours):
Comcast Cable Cancellation Request
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103.
Summary of Xfinity Customer Service Calls
170K TOTAL
CALLS
06:38 AVG
CALL
DURATION
11% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xfinity Customer Service?
Payments and Charges Question:
- 3h ago “Billing”
- 8h ago “Pay bill”
- 9h ago “Bill”
Staff Question:
- 6h ago “No service”
- 11h ago “Service start”
- 12h ago “Customer service add to my current bill”
Product/ Service Question:
- 7h ago “ESPN is not working”
- 9h ago “Disconnect WiFi”
- 10h ago “Internet not working”
Request for Information Question:
- 8h ago “Need to talk to agent”
- 12h ago “Need help with software”
- 16h ago “I really need to talk to a representative it's about my account”
Activation/ Cancellation Question:
- 8h ago “About to cancel service!!”
- 10h ago “I am trying to activate my internet”
- 16h ago “Cancel phone”
Account Question:
- 5h ago “I need a new password for my WiFi service... Ive actually changed my password twice already and spoken three associates ... and still not able to connect with my new security system.”
- 9h ago “Can't get I to my account”
- 9h ago “I want to change my wifi passwords”
Return/ Replace Question:
- 11h ago “Equiptment return”
- 2d ago “Change address”
- 3d ago “Change adrees”
Shipping and Delivery Question:
- 1d ago “Never received phone number for phone line set up”
- 1d ago “Where is my cable box”
- 1d ago “Have not received Boxes I paid for.”
Cards Question:
- 6d ago “Transfer pin number”
- 8d ago “Need PIN number and account number”
- 8d ago “Change credit card on file”
Refund Question:
- 2d ago “Need a refund for the day we did not have service”
- 3d ago “Refund”
- 3d ago “To get a refund”
Website/ Application Question:
- 1M ago “App problem”
- 1M ago “Website”
- 1M ago “App issues”
Employment Question:
- 1M ago “I pay with a 1099a form”
- 3M ago “Lost job unable to keep up payment want to cancel my account”
- 4M ago “Job not completed”
Other Question:
- 2h ago “Xfinity mobile”
- 2h ago “Can't find gateway”
- 6h ago “Internet issue”
About
Xfinity Privacy Policy
Welcome to this website, a service of Comcast Corporation and its subsidiaries ("Comcast"). This Privacy Policy explains how Comcast collects and uses data when The Client use this website or other websites that link to this Privacy Policy. Comcast collects the following types of data from users of the Websites: (1) the data visitors and users voluntarily submit (such as through order forms to purchase products and services, or by providing an e-mail address or other contact information to receive newsletters and other information, for example); and (2) connection, activity, and usage data, which Comcast records when visitors and users navigate to and around the Websites. Some of this data is personal data that identifies a particular person like an e-mail address or telephone number. When The User are considering a purchase of some Comcast services, The Company may also ask The Client of Xfinity to provide The User's social security number in order to run a credit check or to complete a purchase.
To read more: //www.xfinity.com/corporate/legal/privacystatement
Xfinity Pros and Cons
Pros: Frustrated, Customer service is a joke so is managment, Internet, No pros, When it works right
Cons: Customer service, Poor customer service, Horrible customer service, Customer service sucks, Run around between customer service and field techs
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Summary
XFinity is a telecommunication provider. Company cooperates with Comcast to deliver full range of services to customers. There are several types of services company provides: watch TV with XFINITY TV, XFINITY Internet and XFINITY Voice. Also web site of the company contains lots of useful information about autos, dating, photo center, community, finance, local, real estate, jobs, entertainment, games, Latino, news, shopping, music, sports, video, travel TV and more. Customers can watch movies online or add them to the watch list. XFinity has a TV schedule on the web site, movie trailers and announces. XFinity has great customer service, that is always ready to answer any questions.
Xfinity is ranked 237 out of 1599 in Telecommunications category
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