July 30, 2020 • By
Reading Time: 1 MinuteLast Updated: March 17, 2021
We offer many secure and convenient online services, where you can:
- Apply for Retirement, Disability, and Medicare benefits.
- Check the status of an application or appeal.
- Request a replacement Social Security card (in most areas).
- Print a benefit verification letter and much more.
Although you can do most of your business with us online, we know that service channel isn’t right for everyone. You can still count on us by phone. If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.
If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.
Tags: COVID-19, online services
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This is an archival or historical document and may not reflect current policies or procedures.
Social Security Administration (SSA) Annual Data for
Field Office Claims
Appointments Scheduled Within 21 Days
Download this dataset
(Updated March 12, 2018)
This dataset contains data for fiscal years 2005 - 2015 and is currently available in the following formats:
CSV | XLSX
Background
Social Security delivers a broad range of services online at socialsecurity.gov and through a nationwide network of over 1,400 offices that include regional offices, field offices, card centers, teleservice centers, processing centers, hearing offices, the Appeals Council, and our State and territorial partners, the Disability Determination Services. The Social Security Administration (SSA) is headed by a Commissioner and has a staff of almost 60,000 employees. SSA's central office is located in Baltimore, Maryland. The field organization, which is decentralized to provide services at the local level, includes 10 regional offices, 6 processing centers, and approximately 1,230 field offices.
The field office is the community-based Social Security office for conducting business with SSA. To find a local field office, go to: Social Security Office Locator. Although not required, we encourage individuals who wish to file a claim for benefits (e.g., retirement or disability) in person at a field office to make an appointment. To make an appointment, you can call us toll-free at 1-800-772-1213.
This dataset provided yearly, national level data for the percentage of field office claims appointments scheduled within 21 days. SSA used this data to monitor our field office service delivery.
Dataset Index
- Agency Program Description
- Dataset Description
- Data Collection Description
- Data Dictionary
Agency Program Description
Most people can file for retirement benefits and transact other business with us online. Our goal is to increase the use of our retirement and other online services. However, we will continue our commitment to provide options for those people who want to access our services in ways that are more traditional such as by telephone, in person at a Social Security office, or by mail. Our more than 1,200 local field offices provide community-based access to Social Security information and services.
For more information about the agency and how it is organized, go to: About the SSA.
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Dataset Description
This dataset provides yearly data at the national level for federal fiscal years 2005 to 2015.
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Data Collection Description
We have used a number of systems to manage appointments we make with the public. Some of these systems have already been retired. The most recent information came from the Appointment System Management Information (ASMI) database. Effective with FY 2016 we changed the way we record information.
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Data Dictionary
Fiscal Year (FY): The 12-month period from October 1st through September 30th.
Percent: The percentage of field office claims appointments scheduled within 21 days.
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