Send money walmart to walmart customer service

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Send or receive money

Send or receive money with your card

• What can I do if the recipient does not receive a notification?

  You should first ask the recipient to check their spam or junk mail folder if you sent money via email. If you sent money through text, make sure their mobile phone service is working.

  If the recipient still does not receive the notification, you can cancel the original Send Money transaction and try again.

• What can I do if I sent money to the wrong person, email address or mobile phone number?

  Walmart MoneyCard is not responsible if you send money to the wrong person. To protect yourself against fraud, do not send money to someone you don’t know or trust.

  If you have sent money to the wrong email address or mobile phone, you should cancel the transaction right away. If the wrong recipient claimed the money you sent, the money cannot be recovered. To avoid this, be sure to double-check the recipient information before sending money.

• Can I send money to someone outside the U.S.?

  No. Send Money is limited to U.S. residents.

• How can I cancel a Send Money transaction?

  You can only cancel a Send Money transaction that is listed as “Unclaimed”. To cancel, go to your Transaction History, click “Cancel”, then confirm the cancellation.

  If the transaction has already been claimed, you cannot cancel it and you will not be refunded.

• How do I send money to someone?

  You can send money to anyone in the U.S. as long as you have a valid email address or mobile phone number for the recipient.

  1. Log in and navigate to Pay Bills and People, then select Pay People, and go to Send Money.
  2. Enter the recipient’s name, email address or mobile phone number, memo, and the amount to send.
  3. Hit “Continue” to review the information before selecting “Send Money” to complete the transaction.

• How can the recipient pick up the money I sent?

  Recipients can deposit money to a Walmart MoneyCard account. If the recipient doesn’t have a Walmart MoneyCard account, they can get one online and deposit the money you sent to their temporary card number.

• Why wasn’t I able to transfer funds from my Walmart MoneyCard account to an external account?

  There are limits to how much you can transfer to an external account from your Walmart MoneyCard account when you initiate the transfer from a third-party platform.

  You may perform External Account Funding Transactions up to $1,500 per month. An "External Account Funding Transaction" refers to a near real-time transfer of funds from your account to another network-branded account (e.g., a Visa or Mastercard prepaid or debit card) that is authorized via a third-party platform (e.g., loading of a prepaid card account, moving funds into another financial account, external P2P transactions, or adding value to a digital wallet).

  Examples of External Account Funding Transactions:

  • You use your Cash App account to transfer money from your linked Walmart MoneyCard account for purposes of sending money to another person.
  • You use your Venmo account to transfer money from your linked Walmart MoneyCard account for purposes of funding your Venmo account.
  • You may perform External Account Funding Transactions up to $1,500 per calendar month.

Send or receive money with MoneyPak

• Can a MoneyPak reload a new, starter card?

  No. MoneyPak cannot reload temporary cards. Temporary cards are cards that have not been registered with the prepaid card provider (or where registration was attempted, but the card provider was unable to verify the customer’s identity) or do not have a personalized name on the front. If you have a new prepaid card without your name on it, you must register it on your prepaid card provider’s website. Once you get the personalized card in the mail (usually within two weeks) and activate it, your personalized prepaid card will then be ready to accept MoneyPak reloads as long as it is from a participating prepaid card provider.

• What is a MoneyPak?

  MoneyPak is a convenient way for friends and family members to deposit money to eligible prepaid and bank debit cards. Just purchase a MoneyPak at a store near you and visit MoneyPak.com to reload a card. Send cash to almost anyone's prepaid or bank debit card. Or friends and family can send you cash when you need it. Pick up a MoneyPak at a participating retailer and add $20 to $500 for $5.95, then go to MoneyPak.com to complete the transaction.

  If you're a first-time user, you'll need to set up an account at MoneyPak.com. Deposit cannot exceed available card limits. Additional limits may apply. Personalized card required to use MoneyPak.

  MoneyPak will only work with Walmart MoneyCards that have been activated and are personalized with the recipient’s name.

• How do I reload my own prepaid card with a MoneyPak?

  The easiest way to reload your own card is with Walmart Rapid Reload. Just bring your card and cash to any Walmart register and ask the cashier to reload your card. Reload fee of up to $3 applies. If you have a Walmart MoneyCard with Cash-Back Rewards, you also have the option to use the Walmart MoneyCard app to add cash to your account.

  If you’d prefer to reload your own card with MoneyPak, simply follow these steps:

  Go to MoneyPak.com and create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
  Verify mobile: Verify your mobile phone by following the prompts during setup.
  Load card: Enter your prepaid card number. The prepaid card will be loaded with the amount on the MoneyPak.

• How will my Walmart MoneyCard account limits apply?

  Your Walmart MoneyCard account may have its own daily and monthly load limits. If your card has reached either of these limits, you will not be able to use MoneyPak on that card until those limits reset.

• What can I do to avoid common scams?

  Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for refund or replacement of a lost or stolen MoneyPak, nor for the quality or non-receipt of any goods or services.

  For more information and examples of common scams, go to MoneyPak.com/security.

• Someone sent me a MoneyPak number. What do I do now?

  1. Go to MoneyPak.com and create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
  2. Verify mobile: Verify your mobile phone by following the prompts during setup.
  3. Load card: Enter your prepaid or bank debit card number. The funds on the MoneyPak will be deposited to the card.

  MoneyPak will only work with prepaid or bank debit cards that have been activated and are personalized with the recipient’s name.
  Check your card's eligibility.

• What if I have problems with my MoneyPak?

  Lost or stolen MoneyPak: If you lost your MoneyPak, you may submit our Help Form. If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks take up to two weeks to arrive.

  Issues reloading with MoneyPak: Visit the MoneyPak FAQ at MoneyPak.com/help for assistance with common issues.

• How do I know if the money is on my prepaid card?

  Once the money has been transferred, it will appear in the Transaction History when you log into your Walmart MoneyCard account or by calling the phone number on the back of your card.

• What is a Secure Login? What personal info is required to create one?

  The only way you can reload a prepaid or bank debit card with a MoneyPak is through our Secure Login. The Secure Login is a one-time registration on MoneyPak.com. MoneyPak has enhanced fraud controls, and is not anonymous. All parties involved with this transaction must be willing to provide personal information required to verify identity. Once your identity is verified the first time, you can simply log in on return visits to quickly reload eligible prepaid or bank debit cards with MoneyPak.

  To create a MoneyPak.com Secure Login, you will be asked your first and last name, Social Security number, birthdate, email and mobile phone number. During setup, you will also be asked to verify your mobile phone and allow Green Dot to use your current location.

  Additionally, some users may be asked to further verify their identity by uploading photo identification.

Paper Checks

• How do I cancel or stop payment on a check?

  If a check has not been paid, you can stop payment through the app. Navigate to Checks and select Stop Payment. If you pre-authorized the check, the money that was deducted from your balance will be credited back to you on the next business day. Any expired or cancelled checks are void and cannot be used again.

• What if I haven't received my pack of checks?

  Please allow 2 weeks to receive your checks. If it has been longer than 2 weeks, log in to your account on our mobile app and navigate to the Pay section to cancel your order. The $5.95 order fee will be credited back to your account.

• How much is a pack of paper checks?

  Each order is just $5.95 and contains 12 checks. There is no additional charge for shipping. $5.95 will be deducted from your balance when you place your order.

• How do I order or reorder a pack of paper checks?

  To order a pack of personalized checks, log in to the Green Dot app or your online account. Once logged in, select Paper Checks from the Pay menu. Make sure your address is correct, and submit your order. If your address is incorrect, please call the number on the back of your card.

• How many paper checks come in a pack?

  Twelve (12) checks come in a pack for just $5.95.
  

• Will a Walmart MoneyCard check work like any other bank-issued check?

  You can use these checks to pay bills or people, just like any other check.

  Just sign the check and give it to the recipient. They’ll be able to cash or deposit it just like any other check.

• If my address changes, can I still use the checks I have now?

  Yes. If your address changes, you can use any remaining checks with your old address. However, to change your address, please call the number on the back of your card.

Sending Money for Rent, Utilities & Other Bills

• How can I pay my rent, my utilities, or other bills?

  You have many options using your personalized Walmart MoneyCard:

  Online Bill Pay Service
  Use our Online Bill Pay Service to set up a one-time or recurring payment to your landlord or any other company or person.
  There is no fee to use the service. Learn more about paying bills here.

  Teller cash withdrawal
  Use your personalized card at a bank teller to withdraw cash.
  Limits and fees apply.

  Cash withdrawal using Walmart Card Cashing
  You can withdraw cash from your card at any Walmart register or MoneyCenter. This service is free for the Walmart MoneyCard product with Cash-Back Rewards. Limits apply. There’s a $3 fee for all other Walmart MoneyCard cards.

  MoneyGram money order*
  Use your card to purchase a MoneyGram money order at Walmart.
  Maximum money order value is $1,000. Money order fee is $.70.
  Visit a Walmart near you to purchase a money order.

  *Green Dot does not provide, and is not responsible for, the Walmart Money Order product.

Send or receive money with your card

• What can I do if the recipient does not receive a notification?

  You should first ask the recipient to check their spam or junk mail folder if you sent money via email. If you sent money through text, make sure their mobile phone service is working.

  If the recipient still does not receive the notification, you can cancel the original Send Money transaction and try again.

• What can I do if I sent money to the wrong person, email address or mobile phone number?

  Walmart MoneyCard is not responsible if you send money to the wrong person. To protect yourself against fraud, do not send money to someone you don’t know or trust.

  If you have sent money to the wrong email address or mobile phone, you should cancel the transaction right away. If the wrong recipient claimed the money you sent, the money cannot be recovered. To avoid this, be sure to double-check the recipient information before sending money.

• Can I send money to someone outside the U.S.?

  No. Send Money is limited to U.S. residents.

• How can I cancel a Send Money transaction?

  You can only cancel a Send Money transaction that is listed as “Unclaimed”. To cancel, go to your Transaction History, click “Cancel”, then confirm the cancellation.

  If the transaction has already been claimed, you cannot cancel it and you will not be refunded.

• How do I send money to someone?

  You can send money to anyone in the U.S. as long as you have a valid email address or mobile phone number for the recipient.

  1. Log in and navigate to Pay Bills and People, then select Pay People, and go to Send Money.
  2. Enter the recipient’s name, email address or mobile phone number, memo, and the amount to send.
  3. Hit “Continue” to review the information before selecting “Send Money” to complete the transaction.

• How can the recipient pick up the money I sent?

  Recipients can deposit money to a Walmart MoneyCard account. If the recipient doesn’t have a Walmart MoneyCard account, they can get one online and deposit the money you sent to their temporary card number.

• Why wasn’t I able to transfer funds from my Walmart MoneyCard account to an external account?

  There are limits to how much you can transfer to an external account from your Walmart MoneyCard account when you initiate the transfer from a third-party platform.

  You may perform External Account Funding Transactions up to $1,500 per month. An "External Account Funding Transaction" refers to a near real-time transfer of funds from your account to another network-branded account (e.g., a Visa or Mastercard prepaid or debit card) that is authorized via a third-party platform (e.g., loading of a prepaid card account, moving funds into another financial account, external P2P transactions, or adding value to a digital wallet).

  Examples of External Account Funding Transactions:

  • You use your Cash App account to transfer money from your linked Walmart MoneyCard account for purposes of sending money to another person.
  • You use your Venmo account to transfer money from your linked Walmart MoneyCard account for purposes of funding your Venmo account.
  • You may perform External Account Funding Transactions up to $1,500 per calendar month.

Send or receive money with MoneyPak

• Can a MoneyPak reload a new, starter card?

  No. MoneyPak cannot reload temporary cards. Temporary cards are cards that have not been registered with the prepaid card provider (or where registration was attempted, but the card provider was unable to verify the customer’s identity) or do not have a personalized name on the front. If you have a new prepaid card without your name on it, you must register it on your prepaid card provider’s website. Once you get the personalized card in the mail (usually within two weeks) and activate it, your personalized prepaid card will then be ready to accept MoneyPak reloads as long as it is from a participating prepaid card provider.

• What is a MoneyPak?

  MoneyPak is a convenient way for friends and family members to deposit money to eligible prepaid and bank debit cards. Just purchase a MoneyPak at a store near you and visit MoneyPak.com to reload a card. Send cash to almost anyone's prepaid or bank debit card. Or friends and family can send you cash when you need it. Pick up a MoneyPak at a participating retailer and add $20 to $500 for $5.95, then go to MoneyPak.com to complete the transaction.

  If you're a first-time user, you'll need to set up an account at MoneyPak.com. Deposit cannot exceed available card limits. Additional limits may apply. Personalized card required to use MoneyPak.

  MoneyPak will only work with Walmart MoneyCards that have been activated and are personalized with the recipient’s name.

• How do I reload my own prepaid card with a MoneyPak?

  The easiest way to reload your own card is with Walmart Rapid Reload. Just bring your card and cash to any Walmart register and ask the cashier to reload your card. Reload fee of up to $3 applies. If you have a Walmart MoneyCard with Cash-Back Rewards, you also have the option to use the Walmart MoneyCard app to add cash to your account.

  If you’d prefer to reload your own card with MoneyPak, simply follow these steps:

  Go to MoneyPak.com and create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
  Verify mobile: Verify your mobile phone by following the prompts during setup.
  Load card: Enter your prepaid card number. The prepaid card will be loaded with the amount on the MoneyPak.

• How will my Walmart MoneyCard account limits apply?

  Your Walmart MoneyCard account may have its own daily and monthly load limits. If your card has reached either of these limits, you will not be able to use MoneyPak on that card until those limits reset.

• What can I do to avoid common scams?

  Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for refund or replacement of a lost or stolen MoneyPak, nor for the quality or non-receipt of any goods or services.

  For more information and examples of common scams, go to MoneyPak.com/security.

• Someone sent me a MoneyPak number. What do I do now?

  1. Go to MoneyPak.com and create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.
  2. Verify mobile: Verify your mobile phone by following the prompts during setup.
  3. Load card: Enter your prepaid or bank debit card number. The funds on the MoneyPak will be deposited to the card.

  MoneyPak will only work with prepaid or bank debit cards that have been activated and are personalized with the recipient’s name.
  Check your card's eligibility.

• What if I have problems with my MoneyPak?

  Lost or stolen MoneyPak: If you lost your MoneyPak, you may submit our Help Form. If the funds are still available on the MoneyPak, we will issue a refund check. Refund checks take up to two weeks to arrive.

  Issues reloading with MoneyPak: Visit the MoneyPak FAQ at MoneyPak.com/help for assistance with common issues.

• How do I know if the money is on my prepaid card?

  Once the money has been transferred, it will appear in the Transaction History when you log into your Walmart MoneyCard account or by calling the phone number on the back of your card.

• What is a Secure Login? What personal info is required to create one?

  The only way you can reload a prepaid or bank debit card with a MoneyPak is through our Secure Login. The Secure Login is a one-time registration on MoneyPak.com. MoneyPak has enhanced fraud controls, and is not anonymous. All parties involved with this transaction must be willing to provide personal information required to verify identity. Once your identity is verified the first time, you can simply log in on return visits to quickly reload eligible prepaid or bank debit cards with MoneyPak.

  To create a MoneyPak.com Secure Login, you will be asked your first and last name, Social Security number, birthdate, email and mobile phone number. During setup, you will also be asked to verify your mobile phone and allow Green Dot to use your current location.

  Additionally, some users may be asked to further verify their identity by uploading photo identification.

• How do I cancel or stop payment on a check?

  If a check has not been paid, you can stop payment through the app. Navigate to Checks and select Stop Payment. If you pre-authorized the check, the money that was deducted from your balance will be credited back to you on the next business day. Any expired or cancelled checks are void and cannot be used again.

• What if I haven't received my pack of checks?

  Please allow 2 weeks to receive your checks. If it has been longer than 2 weeks, log in to your account on our mobile app and navigate to the Pay section to cancel your order. The $5.95 order fee will be credited back to your account.

• How much is a pack of paper checks?

  Each order is just $5.95 and contains 12 checks. There is no additional charge for shipping. $5.95 will be deducted from your balance when you place your order.

• How do I order or reorder a pack of paper checks?

  To order a pack of personalized checks, log in to the Green Dot app or your online account. Once logged in, select Paper Checks from the Pay menu. Make sure your address is correct, and submit your order. If your address is incorrect, please call the number on the back of your card.

• How many paper checks come in a pack?

  Twelve (12) checks come in a pack for just $5.95.
  

• Will a Walmart MoneyCard check work like any other bank-issued check?

  You can use these checks to pay bills or people, just like any other check.

  Just sign the check and give it to the recipient. They’ll be able to cash or deposit it just like any other check.

• If my address changes, can I still use the checks I have now?

  Yes. If your address changes, you can use any remaining checks with your old address. However, to change your address, please call the number on the back of your card.

• How can I pay my rent, my utilities, or other bills?

  You have many options using your personalized Walmart MoneyCard:

  Online Bill Pay Service
  Use our Online Bill Pay Service to set up a one-time or recurring payment to your landlord or any other company or person.
  There is no fee to use the service. Learn more about paying bills here.

  Teller cash withdrawal
  Use your personalized card at a bank teller to withdraw cash.
  Limits and fees apply.

  Cash withdrawal using Walmart Card Cashing
  You can withdraw cash from your card at any Walmart register or MoneyCenter. This service is free for the Walmart MoneyCard product with Cash-Back Rewards. Limits apply. There’s a $3 fee for all other Walmart MoneyCard cards.

  MoneyGram money order*
  Use your card to purchase a MoneyGram money order at Walmart.
  Maximum money order value is $1,000. Money order fee is $.70.
  Visit a Walmart near you to purchase a money order.

  *Green Dot does not provide, and is not responsible for, the Walmart Money Order product.

Can you send money through Walmart customer service?

What do I need to send money Walmart to Walmart?

Can you still send money Walmart to Walmart?

How do I send money to someone at Walmart?