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Great banking meets positive impact AS RECOGNIZED BY100%Banks can lend up to 100% of their customers' deposits.footnote5 Do you know what your money is funding? $0$0 is the amount we finance towards Arctic drilling, tar sands mining and big tobacco. We are the only major bank to be a member ofYour privacy and security are important to us. Learn how we protect your personal information and safeguard you against fraud. Learn more Mortgage HelpMeans & MattersVisit our award-winning digital publication to read about the intersection of money and sustainability. Learn More. Choose your state of legal residence. We can then give you information about the products and services available in your area. Note: Bank of the West has branches only in the states listed in the drop-down. At this time, we only open accounts for individuals and businesses in these states. You are leaving Bank of the WestPlease be aware: The website you are about to enter is not operated by Bank of the West. Bank of the West does not endorse the content of this website and makes no warranty as to the accuracy of content or functionality of this website. The privacy and security policies of the site may differ from those practiced by Bank of the West. To proceed to this website, select Continue, or Cancel to remain on the Bank of the West website. New Chip-Enabled Debit Cards Starting July 25, you will receive a new chip-enabled debit card if you:
If you have a question about activity on your account related to fraud or suspected fraud, contact a Bank of America fraud specialist directly at 1-800-558-9226. About the Debit CardThe EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. With the debit card you can:
Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires. New CardholdersIf you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD . It can take 7 to 10 business days to receive your card in the mail. To activate a new card, use one of the following methods:
Existing CardholdersYour card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. We will continue to load funds on your existing card and you will have immediate access to them. Replacement and Expired CardsIf your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative. If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website. Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments. Note: Bank of America representatives cannot answer questions about your claim or pending payments. Expired CardsCard Activity within the Last 90 Days or $20 or Greater BalanceIf you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires. No Card Activity within the Last 90 Days and Balance Less Than $20If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page. Returned CardsIf you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. Do not mail your card to the EDD for any reason. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. If you return a card to the EDD, we will forward it to Bank of America for destruction. If you have an overpayment established on your claim and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how. PaymentsIt takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Payment information for Unemployment Insurance is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606. Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave. Emergency Cash AssistanceBank of America can assist you with a domestic emergency cash transfer if you need cash from your debit card immediately, such as if your card is lost or you are still waiting for your card to arrive in the mail. You can speak with a Bank of America customer representative by calling one of the phone numbers listed in the Additional Information section of this page. Visit Bank of America’s website and select Fee Information for information about emergency cash transfer fees. Track Your PaymentsKeep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information is updated daily and is available through your UI Online or SDI Online account or by calling one of the toll-free numbers provided on Contact EDD. Disclosures and FeesYou will receive a welcome packet with your card. Be sure to read all information including fees for the debit card. For digital wallets, view the Digital Account Fees and Disclosures (PDF). Careful use of this card will help you avoid unnecessary fees. Additional InformationFor more information about your debit card, visit Debit Card FAQs or Bank of America Debit Card FAQs. If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
Important: Bank of America representatives cannot answer questions about your claim or EDD programs. Forgotten PINYou can reset your PIN by logging into your account on Bank of America’s website. Go to My Settings, select My PIN, then select Forgot PIN. Avoid FraudKeep your card in a safe place and never share your card, personal identification number (PIN), or other confidential information with anyone. Important: The EDD and Bank of America will never contact you to request your debit card account number or PIN. If this information is requested by phone or email, do not respond. Does Bank of America have 24/7 customer service?For lost or stolen credit cards call phone number for lost or stolen credit cards 800.732. 9194. Customer service for lost or stolen cards is available 24 hours a day, 7 days a week. If you're calling from outside the U.S., please use the international 800 access code from your country of origin.
How do I contact Bank of America for my balance?Check your balance, transfer money between accounts, verify recent deposits and withdrawals and find out what checks have recently posted. To bank by phone, call 800.432. 1000.
How do I pay my Bank of America bill over the phone?Call 800.236. 6497. There is no fee to make a payment by phone.
Does Bank of America have a live chat?To see if chat is available for a specific product or service, log in to Online Banking and select the Help & Support tab, then select Contact us. Choose a topic from the dropdown menu and select the Go button to go to the page about that product or service. If chat is available, you'll see a Chat now link.
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