By selecting continue, you will be leaving PSECU’s website. Other websites may offer different privacy policies and levels of security than what is offered by PSECU. PSECU is not responsible for and does not endorse, guarantee, or monitor content, availability, viewpoints, products, or services that are offered or expressed on other websites. Show
You may close this window if you choose not to continue to . We like to keep you up to date about what's happening at your credit union. Whether we're opening new branches, lending a hand in our communities or participating in local events, this is where we'll share our stories. If you're looking for information about WSECU, a comment from credit union leadership or a guest speaker, give us a call or submit a media inquiry. Contact Your Local BranchFor immediate assistance, or for questions and/or concerns, please contact your local branch office. 24/7 Member ServicesYou may contact Member Services at any time for most of your financial needs at (888) 732-8562. Note: Lending Services Hours of Operation: 8:00 am – 9:00 pm (Eastern) Fax: (888) SECU FAX or (919) 857-2000 Po Box 27963 Deaf or Hearing ImpairedDial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests. ATM/Visa Check Card or Visa Credit CardReport Lost or Stolen Report Fraud Note: Calls with the Credit Union may be recorded ASK SECU Voice Response Service(800) ASK-SECU or (919) 839-5400 Secure MessageSubmit inquiries online directly to SECU. Requires Member Access sign on. Branch Locations Use our online Locator to find your local branch Suggestions and ComplaintsWe realize there are ways we can improve our service. If you have a concern, we ask that you contact management at your local branch to expedite feedback. We also welcome your suggestions. Please take a few moments to let us know how we may serve you better. If you feel that State Employees’ Credit Union has not adequately addressed your concern, you can contact the North Carolina Credit Union Division at www.nccud.org or the Consumer Financial Protection Bureau at www.cfpb.gov to file a complaint. Accessibility/Convenience ServicesATMs - Allpoint Surcharge-Free Network Toll Free 800-809-0308 (Opt 2) Direct 301-492-2100 (Opt 2) Bill Pay Service Call Center assistance. (877) 285-6828 (Toll Free: US, 7AM-1AM EST, 7 days/week) Shared Branch Locator 800-919-2872 (Toll Free: US) 800-919-2872 (Toll Free: US) Check Reorder (Member Web) Assumes no Acct changessince last order 877-585-8777, Ext "0" Net24 Service Access. If your Password needs reset, select "Forgot Password" link to change online, or contact support (during or after business hours options to right). (281) 285-4551 (Direct) or (800) 272-7328 (Toll Free US), Options 2, 5, 1 during "business hours" M-F 8AM-4:30PM CST), for staff support. (281) 285-4551 (Direct) or (800) 272-7328 (Toll Free US), Options 2,5,2 "after hours": M-F 5:30 PM - 1:00 AM EST, and Sat-Sun 7:00 AM - 1:00 AM EST) for call center support. Financial ServicesAuto and Home Insurance 800-813-0827 (Toll Free: US) Brokerage Services (CUNA - Members Financial Network) 800-369-2862 (Toll Free: US) Financial Planning (Remote Advisory (MEMBERS Financial Services): Contact Us) 888-888-3940 (Toll Free: US) Direct 608-232-6444, FAX 608-236-6140 Insurance (Term, Whole Life, Annuity, AD&D, Long Term Care) 888-888-3940 (Toll Free: US)Mortgage ServicesMortgage Prequalification (SWBC): Sallye Gibson (Mortgage Loan Officer) @ SECU 205 Industrial Blvd., Sugar Land 800-460-6990 (Toll Free: US) Direct 281-285-3237 or FAX 281-285-4436 Mortgage Servicing HomePlus - Escrow Processor (effective Nov 1, 2014) 866-858-0118 (Toll Free: US) 609-538-4005 (FAX)VISA Credit/Debit Card ServicesCard Activation/PIN Reset, or Lost/Stolen/Fraud - Credit/Debit Cards Activation/PIN Reset: Call 281-285-4551 (Direct) or 800-272-7328 (Toll Free US), (Options:2, 2) Lost/Stolen/Fraud Reporting: 800-272-7328 (Toll Free: US), or 281-285-4551 (Options: Debit 2,3,4 or Credit: 2,4,4) Card Security Fraud Prevention Center callback #'s Domestic: 844-682-4502, and 800-262-2024, or International: 614-564-5105, and 973-682-2652 (if collect - must go through local Operator first). 800-272-7328 (Toll Free: US), or 281-285-4551 (Debit: Options 2, 3, 4) 800-272-7328 (Toll Free: US), or 281-285-4551 (Credit: Options 2, 4, 4) Card Disputes Process and PIN Requests 800-272-7328 (Toll Free US), or 281-285-4551 (Debit: Options 2, 3, 3) 800-272-7328 (Toll Free US), or 281-285-4551 (Credit: Options 2, 4, 3) ScoreCard® Rewards (Debit and Credit Cards) Redeem points online! 800-854-0790 (Toll Free: US), points redemption for gifts and general inquiries (24/7 exc. major holidays). 855-483-5005 (Toll Free: US) for air travel, car rental, hotels, and cruises (9-9 EST M-F, 9-5 EST Sat/Sun).What is the voice response number?The three-digit voice response number is a member chosen code, that allows access to our automated phone system, ASK SECU and also allows a member to register for an online member access account.
How do I unlock my SECU account?To unlock your access, call our 24/7 Member Services at (888) 732-8562. State Employees' Credit Union conducts all member business in English.
Is State Employees Credit Union only in NC?SECU Foundation does not fund projects outside the state of North Carolina.
How do I find my 3 digit voice response number SECU?Using ASK SECU
You will need an active debit card and a three-digit Voice Response Personal Identification Number (PIN). You can obtain a Voice Response PIN by contacting your local branch or our 24/7 Member Services at (888) 732-8562.
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