Bath and body works return policy for online orders

Policies. Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them.

Most online stores have step-by-step instructions for processing a return. Follow the steps and select the reason for the return. Print a return shipping label.

Bath & Body Works' policy covers returns on “new, gently used or defective” merchandise. So, for returns of used items with receipt, within 90 days, you can get all of your money back, even if the item is gently used. If the lotion irritated your skin or the smell gave you a headache, don't be afraid to take it back.

Typically, ecommerce stores offer a 15 to 30-day window in which customers can return a product and ask for a refund. Some businesses extend that period up to 90 days. Regardless of the time frame you choose, ensuring that you actually have a time frame is essential.