Bank of america credit card fraud department phone number

We strive to provide you with information about products and services you might find interesting and useful. Relationship-based ads and online behavioral advertising help us do that.

Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have.

If you prefer that we do not use this information, you may opt out of online behavioral advertising. If you opt out, though, you may still receive generic advertising. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.

Also, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. These ads are based on your specific account relationships with us.

To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.

Email fraud, often called phishing, typically involves the use of deceptive emails that ask you to provide sensitive personal, financial or account information. The emails may strongly indicate they come from an organization you do business with, but often contain spelling or grammatical errors and a sense of urgency about returning your information quickly to avoid a penalty or win a prize.

A fraudulent email may ask you to supply information in a return email, in a separate form attached to the email or by visiting a fraudulent website using a link contained in the email message. The people attempting to get this information may use it to access your accounts directly in order to withdraw money or to open new accounts in your name using your information.

Bank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. If you receive an email from Bank of America and you're not sure if it's real, don't click on any links in the email. Learn more about email fraud

Here are some of the ways we protect you:

• Keeping your personal and financial information protected and secure through responsible information collection and processing.
• Protecting against threats with an award-winning cybersecurity team that delivers comprehensive security round-the-clock.
• 24/7, real-time monitoring for suspicious account activity.
• Alerting you to potential fraud through the mobile app, text alerts, email or phone.

Fraud prevention tip: Do not provide access codes, personal and financial information via email, text or to unsolicited callers. Bank of America will never call you to ask you for this information. If you receive an email or text from Bank of America and you're unsure if it's real, don't click on any links.

Dealing with credit card fraud or identity theft

Credit card fraud is when a thief uses your card to buy things or even take money out of an account. Fortunately, the law limits your liability in cases of credit card fraud. Identity theft, on the other hand, is a type of fraud in which a thief uses your personal information—such as a Social Security number—to set up new accounts or receive other benefits in your name.

If you want to know what to do if your identity is stolen or if you’re the victim of credit card fraud, read on.

If you suspect credit card fraud:

If you notice suspicious charges on your credit card and suspect fraud, contact your credit card company immediately. The company can:

• Help you verify whether fraud has occurred
• Remove fraudulent charges
• Close your account to prevent any further fraudulent transactions
• Issue you a new account number and new card, and transfer your old information to the new account

Additionally, it’s a good idea to check your credit report to make sure nothing looks suspicious. Each major credit reporting agency must provide you with a free copy of your report once a year upon request. Visit AnnualCreditReport.com to request a free annual credit report. Once you receive your credit report, look for credit inquiries from companies you don’t recognize, accounts you did not authorize and unfamiliar addresses associated with your account.

It’s a good idea to check your credit report to make sure nothing looks suspicious.

What to do if your identity is stolen:

If you begin receiving calls from bill collectors about accounts you’ve never opened, or you go to file your tax return only to find out someone has already filed in your name, you may be a victim of identity theft. There are steps you can take:

• Contact all your financial institutions immediately so they can protect your existing accounts by closing them or by adding security measures. Be sure to do this for all of your accounts that may be at risk, including bank accounts, credit cards, investment accounts and Social Security.
• Contact the three major credit bureaus to place a fraud alert on your credit file. The alert requests that creditors contact you before opening any new accounts. You can also order a credit report to identify any additional fraudulent activity.

– Equifax 800.525.6285

– Experian 888.397.3742

– TransUnion 800.680.7289

• Contact every company that has an account in your name (including, if necessary, phone companies and other utilities) and alert them to what is happening. They should have protocols to protect your account from being used fraudulently.
• Keep good records, including copies of every communication with creditors and credit reporting agencies, as you try to repair the problem.
• File a police report. Get multiple copies of the report to submit to your creditors and others that may require proof of the crime.
• File a complaint with the Federal Trade Commission (FTC). The FTC maintains a database of identity theft cases that law enforcement agencies use for investigations. Trained counselors are available to help victims.

Arm yourself with additional knowledge

Bank of America has assembled a list of privacy and security resources to help you find more information about fraud and protecting yourself.

More from Bank of America

How do I contact Bank of America customer service?

What is Bank of America customer service phone number?

What is Bank of America customer service hours?

Does Bank of America have online chat?

How do you call credit card fraud?

How do I talk to a live person at Bank of America?

How do I talk to Bank of America credit card customer service?

Does Bank of America fraud call you?